Shipping policy

Shipping & Delivery Policy

All orders are delivered from our warehouse in Hong Kong. An order confirmation email is sent by email.  Due to courier restrictions and the risk of credit card fraud, we cannot deliver to PO boxes.

For deliveries outside of the European Union, packages are shipped in accordance with the international commerce term “Delivered Duty Unpaid” (DDU). This means no VAT, duties and/or taxes are collected on orders shipped outside the European union. For such orders, we cannot predict your final particular charges (customs and duty fees may apply). 

1. Tracking Information:

Upon shipment, a tracking number will be sent within 48 hours to the email address provided at checkout. It is the customer's responsibility to provide a valid email address and to monitor their "Spam" or "Junk" folders. If you have not received tracking information within five (5) business days of your purchase, please contact our customer service to request your details.

2. Delivery Claims:

If your package arrives damaged in shipping or with missing content, please report this to support@funkey-project.com within 72 hours after delivery and we will process your request. Make sure to include photo documentation and notify the courier company as well.

Any other issue regarding the delivery of your order (non-receipt, package marked as "Delivered" but not received, or stuck in transit) must be reported to our customer service within thirty (30) days from the date of shipment.

3. Investigation & Resolution:

Reports made within this 30-day window will be subject to an investigation with the carrier. Beyond this period, Funkey Project is no longer able to file a formal claim with the transport provider. Consequently, any report made after 30 days will be considered late, and Funkey Project reserves the right to decline refunds or replacements.

4. Transfer of Risk:

In accordance with consumer law, the risk of loss or damage passes to the customer at the moment the customer (or a third party designated by them) takes physical possession of the goods. However, without any report of non-receipt within a reasonable timeframe (30 days), the delivery is presumed completed and accepted.

Except as otherwise stated, we are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. To the fullest extent permitted by applicable law, title and risk of loss pass to you when we transfer products to the carrier, unless applicable law provides otherwise. We are not responsible for delays or failures caused by events beyond our reasonable control, including carrier or customs delays, natural disasters, severe weather, labor disputes, supply shortages, utility or telecommunications outages, cyber incidents, governmental actions, or other similar events.